Home › Contact
Contact
Contact Us
For corrections, a broken portal link, or a city we should add, write to us. For anything about your actual bill — amount, correction, disconnection — contact your city authority directly; we cannot see or change bills.
| [email protected] | |
| For bill problems | Your city helpline — see the complaint page |
| Response time | We read every message and reply to site issues within a few working days |
Before you write
Three things save us both a round of emails. Name the city and the page you are writing about. If a portal link failed, tell us what the portal showed — the exact message, or a screenshot. And if you are reporting a wrong fact, tell us what the authority’s own page, or your bill, says instead.
What we cannot do
We cannot see your bill, correct an amount, take a payment, book a tanker or register a complaint for you. Only your city authority can do those things, and the complaint page lists its helpline and office. What we can do is fix this site: a wrong link, a wrong number format, an out-of-date process. Those reports genuinely improve the guide for everyone who reads it after you.